Who we are
It is important to us that no personal data we receive is sold onto a third party and that we do our best to obtain only vital information needed to provide the best customer service and to function as an online business.
The aim for our website is provide important quality products to our customers and develop and promote hand drawn illustrative design.
What personal data we collect and why we collect it
When you visit the site www.drawnbyhand.org we are able to obtain information such as how you were refereed to the site (eg directly from a search engine or from social media), where you are geographically located, your browser and device type, the pages you viewed and duration of your visit and any search terms you used to end up viewing the site. We access this information through Google Analytics and this can be obtained even if you don’t have an account with us or purchase an item. Merely visiting the site allows the data to be collected. Please refer to our Analytics section to understand more and for information on opting out.
When you purchase a product or choose to obtain a free product we may need to ask for and collect the following personal information:
- your email address
- your name and address
- your billing address
- your shipping address
- your telephone number
- the items you ordered
- your payment details
- your account password
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
We collect the information you provide for the purposes you have requested when filling in a wholesale contact form, your information will be stored indefinitely unless you request otherwise in which case please contact firstname.lastname@example.org with your request. If you fill out a general contact form
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
It maybe possible to disable cookies on our website and it is your responsibility to change the settings in your website browser in order to do so.
Full instructions for all browsers can be found at http://www.aboutcookies.org/default.aspx?page=1
Embedded content from other websites
Articles on this site may include embedded content (e.g. images, articles, videos, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Please be aware our website https://www.drawnbyhand.org uses google analytics. It is possible to opt out of being tracked by Google Analytics on all websites, more information on how to achieve this can be found at :http://tools.google.com/dlpage/gaoptout.
We use information from Google Analytics to understand how many people are using the website and which locations and times are most popular. We mainly choose to use Google Analytics to help increase our ranking in a google search.
Google Analytics uses the following cookies:
Who we share your data with
We are not interested in sharing your data with any third parties for monetary gain or otherwise.
Your data will be accessed by members of the team working to distribute products for the purpose of completing your online orders or to update customers on information regarding their enquires, commissions or products.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
How we protect your data
Our online retail store website www.drawnbyhand.org is hosted by WordPress. They provide us with the online e-commerce platform that allows us to either offer for free or sell our commissioned services, products and downloads to you.
Your data is stored through WordPress’s data storage, databases and the general WordPress application. They store your data on a secure server behind a firewall.
Terms and Conditions
The images of the Products on our site are for illustrative purposes only. We advertise products to display the colours accurately as much as possible, However we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from the images on our site including the packaging.
We hereby reserve the right to add to or delete Products from our product range at any time or to change the specification of products without notice. This does not affect your statutory rights.
Personalised Products and Commissions
In respect of personalised or commissioned products we create such products according to the agreed information (be that text, imagery or descriptions) that you provide to us.
You are responsible for ensuring that the information you provide including any specifications, style, purpose, spelling, grammar or agreed size is accurate and deemed enough information to reasonably allow an accurate interpretation of the desired final product for the information provided. We cannot accept the return of personalised or commissioned products if the reason for the return is due to outcome being unsatisfactory for the customer due to any of the following reasons:
- the information the customer provided is inaccurate
- the customer has changed their mind about the agreed design
- the customer no longer has a need for the personalised product or commission
- the customer requests a return without stating a reason
Your statutory rights will not be affected regarding products that are faulty or not as described. If you need advice regarding your legal rights please contact your local Citizen’s Advice Bureau or Trading Standards office.
Personalised or commissioned products cannot be returned or a refund paid unless it is reasonably agreed that we have made an error in our judgement to translate of the information you have provided into the creation of a satisfactory product. For example a spelling mistake on our part where the information you provided is correct means you (the customer) are entitled to a full refund. Where possible any errors on our part will be corrected before a full refund is necessary and we will decide whether to provide you with a discount or compensation at our discretion should the delivery deadline be extended as a result of our mistake. If we cannot meet an agreed deadline which would have been specified by the customer due to our mistakes or inability to produce the product the customer is entitled to a full refund. If the customer has been found to have delayed the process of creating the personalised product or commission and is requesting a refund due the initial deadline not being met, the customer will not be entitled to a full refund. By delaying the process
Should any personalised or commissioned products need to be changed after or during their creation as a result of new information or decisions being made by the customer then this will result in a reasonable charge to compensate the time and materials. A reasonable charge is deemed between £10-£20 per hour for time and for materials between a minimum cost price with up to a 25% increase. For any amends regardless of the time or material cost a minimum charge will be £5.
On receipt of an order for personalised or commissioned products we will aim to send you a proof for your approval as soon as reasonably practicable and will aim to deliver orders within 1 week of receipt of your final approval of a proof. However, we will notify you of an expected delivery date on receipt of approval of the proof which may be more than 1 week. If usual delivery deadlines are not achievable due to unforeseen circumstances a banner notice will clearly state the changes on the homepage of the website to inform customers. All deadlines must be agreed in writing between the customer and www.drawnbyhand.org otherwise up to 15 working days is needed to produce personalised or commissioned products that are advertised on a product page.
Downloadable products unless personalised are available for immediate download after payment had been made. Personalised downloads purchased on a product page of the website are available up to 15 working days after receiving all the necessary information need to create the product. Necessary information is deemed that with is demanded on the product page. Any commissioned downloadable products will need to have an written agreed deadline between the customer and www.drawnbyhand.org.